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Our Terms and Conditions of Sale

  • These terms
      1. What these terms cover. These are the terms and conditions on which we supply our products to you from our website https://www.midickson.com/ or through our mobile app.
      2. Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. 
      3. If you do not accept these terms, you should not order any products from us.
  • Information about us and how to contact us
      1. Who we are. We are M.I. Dickson Limited a company registered in England and Wales. Our company registration number is 00520749 and our registered office is at Unit 1 Heddon Way, Middlefields Industrial Estate, South Shields, Tyne And Wear, England, NE34 0NT. Our registered VAT number is GB 175954226.
      2. How to contact us. You can contact us by telephoning 0191 456 3540 or by writing to us at enquiries@midickson.co.uk or Unit 1, Heddon Way, Middlefields Industrial Estate,  South Shields, NE34 0NT
      3. How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
      4. “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
  • Our contract with you
      1. How you will place an order. You place an order on our website and our mobile app by clicking the “Check out” button at the end of the checkout process.
      2. How we will accept your order. Our acceptance of your order will take place when we email you to confirm the products ordered, at which point a contract will come into existence between you and us.
      3. If we cannot accept your order. If we are unable to accept your order, we will inform you of this by email and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
      4. Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
      5. We only sell to the UK. Our website is solely for the sale of our products in the UK. Unfortunately, we do not accept orders from or delivery to addresses outside the UK.
  • Our products
      1. Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Your product and any packaging may vary slightly from those images. 
      2. Allergens. For a full list of products and the allergen info, click https://www.midickson.com/wp-content/uploads/2020/02/AllergenInformation.pdf
  • making changes to your order
      1. Once your order is placed and is confirmed it is not possible to amend or cancel your order. If you wish to make a change to the product you have ordered please contact us by email, enquiries@midickson.co.uk. We will let you know if the change is possible.
      2. Substitutes. Products are sold by us subject to availability. If any products you order are not available, we may offer a reasonable substitute for the equivalent value. Where possible, we will communicate the change to your order.
  • DELIVERY
      1. Delivery costs. The costs of delivery will be as displayed to you on our website.
      2. When we will provide the products. During the order process we will provide you with a range of delivery dates (and time slots for local deliveries) which you can choose. 
      3. We are not responsible for delays outside our control. We will do our best to deliver your order to you in accordance with your booked delivery date and time slot. However, we cannot always guarantee that we will do so due to factors beyond our reasonable control. If that is the case we will try to contact you as soon as we are able to in order to reschedule your delivery date/time slot or to cancel. We will redeliver your order to you at no additional cost. If we have to cancel your order, we will refund the order amount to you via the payment method used to make the payment. Refunds may take up to 5-10 working days to reach your account.
      4. Collection by you. If you have asked to collect the products from our premises, you can collect them from us during the time slot you have requested. If the products are not collected during the chosen time slot, the products may be returned to sale but you will still be charged the full price.
      5. If you are not at home when the product is delivered. If no one is available at your address to take delivery, we will try to call the number you have given to us on your order and return the products to the shop for you to collect. For reasons of security and food safety, we will not leave your order unattended at your address. We will not normally agree to leave your order with anyone at another address (for example, a neighbour). If we do agree to do so in exceptional cases, this is done at your own risk and we will not be responsible for any losses you may incur as a result, for example, theft, tampering, contamination and the result of any change in temperature in respect of items which need to be kept chilled or frozen.
      6. If you do not collect. If, after a failed delivery to you, you do not arrange to collect the Products from us we will contact you for further instructions. If, despite our reasonable efforts, we are unable to contact you we are entitled to charge you for the delivery charge for that returned delivery and the price of the perishable items contained in it.
      7. When you become responsible for the goods. The products will be your responsibility from the time we deliver to the address you gave us or when you collect the products from us.
      8. Checking your order. You should check your order in full promptly on delivery. If your delivery is incomplete or includes products that you have not ordered, you must notify us promptly. We will not charge you for any products that you have not received or that you did not order except accepted substitutes.
  • CANCELATION AND REFUNDS
      1. I’ve changed my mind and want to cancel. All our products are perishable which means they have a “use by” or “best before” date stamped on the product which expires 6 weeks or less from the date of delivery. You may not cancel your order of perishable products except where you reject them for being defective, unwanted substitutes or in certain circumstances where we have made a pricing error (see clause 8.2). Should you wish to cancel your whole order after it has been placed, we may charge you for the full price of the perishable products contained in your order.
      2. Defective products. We are under a legal duty to supply products that are in conformity with this contract and each product is sold subject to its product description which can be found on the relevant page for that product. If you think that any product you have received does not match its description, is not of satisfactory quality or is otherwise faulty or defective, then in the first instance please contact us and we will do their best to assist you. We may ask you to send us reasonable evidence of any product affected by such issues. We will refund to you the cost of any product affected by such issues. To receive a refund of an affected perishable product though, you must notify us of any such issues before the expiry of the “use by” or “best before” date stamped on the product.
      3. Returning defective products. To return defective products to us, please contact us and we may arrange at our discretion for one of our couriers to come and collect the products from you or we may ask you to return the products to one of our shops. 
      4. When we will pay the costs of return. We will pay the costs of return:
        1. if the products are defective;
        2. if you are ending the contract because we have told you of an error in pricing, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
      5. How we will refund you. We will refund you the price you paid for the products including delivery costs, by the method you used for payment. 
      6. When your refund will be made. We will make any refunds due to you within 5-10 working days. 
  • Price and payment
      1. Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 8.2 for what happens if we discover an error in the price of the product you order.
      2. What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. 
      3. When you must pay and how you must pay. We accept payment by credit or debit card and you will be required to provide these details at the time of ordering. These details will be encrypted and held on a secure server.
      4. Minimum Order Values. We normally require your total order to equal or exceed £10.00 for local deliveries and £20.00 for national deliveries (excluding delivery charges), otherwise we will not accept or will cancel your order.
  • Our responsibility for loss or damage suffered by you
      1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. 
      2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products; and for defective products under the Consumer Protection Act 1987
      3. We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  • How we may use your personal information

How we may use your personal information. We will only use your personal information as set out in our Privacy Policy https://www.midickson.com/privacy-policy/ .

  • Other important terms
      1. We may transfer this Agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. 
      2. Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
      3. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
      4. Variation of Terms. We may revise our terms from time to time. You will be subject to the terms in force at the time that a contract is formed between you and us (as set out above).
      5. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
      6. Customer complaints. If you have any questions or complaints, please contact us on 0191 456 3540 or by writing to us at enquiries@midickson.co.uk or Unit 1, Heddon Way, Middlefields Industrial Estate, South Shields, NE34 0NT.
      7. Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may submit a dispute for online resolution to the European Commission Online Dispute Resolution platform.  https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN
  • TERMS OF USE OF SITE
    1. Access. Access to our website and mobile app (“our site”) is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice. We will not be liable if for any reason our site is unavailable at any time or for any period.
    2. Intellectual Property Rights. We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors. You may not reproduce in any format (including on another website) any part of our site (including content, images, designs, look and feel) without our prior written consent. If you print off, reproduce, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
    3. No reliance on Information. The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.
    4. Limitation of Liability.
      1. Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
      2. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.
      3. We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
        1. use of, or inability to use, our site; or
        2. use of or reliance on any content displayed on our site.
      4. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
      5. We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
    5. Applicable Law. Please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have exclusive jurisdiction.